Privacy Policy

1. Our Commitment to Privacy

Mental Health Warrior is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: Name, date of birth
• Contact information: Email address, phone number, mailing address
• Payment information: Billing details processed securely via Stripe (we do not store card numbers)
• Session information: Records of therapy sessions purchased and attended
• Gift recipient details: Name, email, and mobile number of gift session recipients provided by purchasers
• Communications: Messages submitted via our contact form
• Technical data: IP address, browser type, and usage data collected automatically

3. How We Use Your Information

We use your personal information to:

• Process purchases and deliver services
• Facilitate the delivery of gift sessions to recipients
• Communicate with you about your orders and sessions
• Respond to enquiries submitted via our contact form
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Information

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering services (including payment processors and email delivery services). These providers are required to handle your information in accordance with applicable privacy laws. We may also disclose information where required by law or to protect the safety of individuals.

5. Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. Payment information is processed exclusively by Stripe and is never stored on our servers. We take reasonable steps to protect your information from unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

6. Sensitive Information

Mental health information is classified as sensitive information under the Privacy Act. We handle any health-related information with the utmost care and will only collect it with your consent and as necessary to deliver the services you have requested.

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your experience and collect usage data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of the website.

8. Access & Correction

You have the right to access the personal information we hold about you and to request corrections. To make such a request, please contact us via our contact form. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.